Refund policy

Love it, or 30-day money back
If you don't love your first order, email hello@bonettadaily.com within 30 days of delivery and we'll refund it in full. You don't need to send anything back. On the 12-week plan, that's your whole first order of 3 pouches.
When we refund your first order, we'll also cancel your subscription so you aren't charged again, unless you tell us you'd like to keep it.

Damaged or melted orders
If your order arrives damaged or melted, email us within 7 days of delivery. Include a photo of the pouches and the box they came in. We'll send you new pouches to replace the damaged ones, free. If we can't replace them, we'll refund them instead. This covers every order, not just your first. We'll look at repeat claims case by case.

Lost orders
If tracking says your order was delivered but you can't find it, check with neighbors and your building first, then email us. We'll send one free replacement per customer. After that, we'll look at each case on its own.

Founding member spot
Your $10 founding member spot is refundable on request until launch.

Everything else
Apart from the cases above, orders after your first are final sale.

How refunds work
Refunds go back to the card you paid with. Your bank may take a few days to show it.

Questions? Email hello@bonettadaily.com.